Decentralized Patient Registration

Decentralized Registration

The Decentralized Patient Registration study is the sixth of six research studies being conducted as part of the Centre’s bold Post Occupancy Evaluation (POE) project

POE icon

In the new West Park hospital, inpatients will be admitted directly on their unit; outpatients will benefit from online/electronic tools that will support the scheduling and check-in process.

Before and after the new West Park hospital is built, the study will evaluate how the introduction of decentralized patient registration is expected to impact the efficiency and convenience of the process with regards to the patient and family experience, and clinical practice.

Pre- and Post-Occupancy Research Activities

The pre-occupancy (pre-construction) phase of the Decentralized Patient Registration study is now closed. The study aims to evaluate the current admitting/registration process and patient and family/friend experience with the process. User feedback was collected from West Park patients, their families, and clinicians. 

The post-occupancy (post-construction) phase of the Decentralized Patient Registration study is planned for 2024-2025. The new West Park hospital will be assessed to measure how decentralized patient registration impacts patients, their families and clinical practice.

Feedback Wanted

Feedback on the West Park experience in the current hospital has now been collected. Feedback on the new hospital will be collected when the new facility is built (planned for 2024-2025). West Park patients, family/friends and staff are strongly encouraged to participate in the Decentralized Patient Registration or other POE studies. To participate in future POE activities or to learn more, please contact .