COVID-19 Visitors Policy

    The latest visitors status for West Park Healthcare Centre

    Visitors in hospital

    As you know, limited visiting has commenced at West Park Healthcare Centre. On Monday July 20, 2020 we started by allowing visits for patients on 2EA and 2EB, 3EA, 3EB, 3EC and ABIBS (East).

    As of July 23, 2020 we are now welcoming eligible visitors to 3WE, 3WD, 3WF, 2WF, 2WE, 2WD, and ELU (West).

    Please be reminded that the return of visits will be different from before the COVID-19 pandemic period. The number of visitors and the length of visiting hours are being restricted for the safety of all patients and staff, as COVID-19 continues to be present in the community. Visits will take place in our opened
    outdoor spaces.

    There are two definitions of visitors:
    • Essential Visitors are those most familiar with the patient’s diagnosis and health status and have been performing health care, treatment and personal tasks for a patient with complex needs and are attuned to subtle changes in their behaviour or status.
    Essential Care Partners are those most familiar with the patient’s diagnosis and health status and have been performing healthcare, treatment and personal tasks for a patient with complex needs and attuned to subtle changes in their behaviour or status.

    Each patient may have an identified designated visitor and alternate visitor. We will be contacting you to determine who will be the designated visitor and/or the alternate visitor. In addition, the unit secretary will be contacting you to establish your visiting schedule.

    • Each patient can only have one (1) visitor for an hour on their scheduled day.
    • All visitors must enter through the Main Entrance of the hospital.
    • The visitor will be screened at each visit to ensure they have no signs and symptoms of COVID-19 or any other communicable illness. Visitors with communicable illness symptoms will not be allowed to visit. The visitor must pass the screening assessment with each visit.
    • Visitors will be required to wear a mask and an ID badge. The mask or face covering must be clean and cover both nose and mouth. Visitors will be provided with a mask at screening.
    • Visitors must practice hand hygiene using hand sanitizer when entering the Centre, frequently while on site, and again when entering and exiting the patient’s room.
    • Visitors must maintain two (2) meters or six (6) feet between the patient and the visitor at all times.
    • This means that we cannot allow physical contact at this time.
    • The visit will be restricted to one of the designated outdoor spaces at this time. Accommodations will be made if this is not possible.
    • Visitors can bring a small supply of clean clothes, personal items, and toiletry products for their loved ones. We are not allowing prepared food into the Centre at this time. Visitors can also take patients’ dirty laundry.

    We look forward to seeing you again. We will provide updates when the remaining units are ready to accept visitors. Thank you in advance for your support, understanding and patience as we resume visiting while preventing virus spread. 

    Frequently Asked Visitors Questions

    How to safely wear a medical mask