Tell us what you think
The Patient Experience Co-ordinator (PEC) is here to support you through your experience at West Park and assist you with questions or concerns.
If you have a concern, a suggestion or a compliment, we would like to hear your feedback. If you have a concern, you can always speak to your care providers directly or the manager of the unit or program. If you don’t feel satisfied after this, please call the PEC.
When to call:
-
When you have general questions or would like information about services at West Park;
-
When you want to share your ideas or suggestions;
-
When you have concerns about services or interactions with West Park staff or physicians.
The PEC works with West Park employees, physicians, and management to engage patients and their families in resolving their concerns in a comprehensive, transparent and objective way.
The issues you bring to their attention don’t get filed away – they will be documented and shared with the right people within the organization, who are committed to improving safety and quality of care at West Park.
You can send your feedback to Patient Experience in the following ways:
- by email to: patientexperience@westpark.org
- by phone, contact Patient Experience at 416-243-3600 x2337 or x32526;
- by Mail: 170 Emmett Avenue, Toronto, ON M6M 2J5 Attention: Patient Experience Co-ordinator
- or you can complete this form and email it to us.
We ensure that all concerns are taken seriously and that everyone is treated with courtesy and respect.