About 2 million Ontarians – that’s 1 out of every 7 people – are living with disabilities, according to Statistics Canada. The provincial government has taken up this challenge. Laws have been passed to improve opportunities for people with disabilities and to promote their participation in society. Organizations, including hospitals, are required to develop plans and to implement new standards to make their services more accessible.
West Park has a longstanding commitment to help people reclaim their lives and realize their potential. Fostering a culture of accessibility for all who enter our doors or use our services is a high priority.
West Park’s Accessibility Working Group, a multi-disciplinary team of staff members and community stakeholders, leads the development of the Accessibility Plan, with input from staff, patients, residents, families and other stakeholders and consumers.
West Park's 2017/22 Accessibility Plan
2020 Annual Progress Report
PDF Document (To view you will need Adobe Acrobat Reader). The plan is available in other formats on request.
Provincial Accessibility Standards
West Park has taken steps to comply with provincial accessibility standards, including the following:
On request, information can be provided in accessible formats. Communication supports can be provided for persons with speech and language disabilities affecting their ability to talk and/or to understand what someone else is saying. This includes documents required under the standard such as information for the public on emergency procedures (see contact information below);
Manual wheelchairs are available on request at the main entrance (Main Building) for temporary use while in our facilities;
Public washrooms with accessibility features are available on the main floor of the Main Building. Two extra-large washrooms are available next to the main lobby beyond the enquiry desk, which accommodate the user's own attendant of either gender;
Notice of disruptions affecting the accessibility of our goods and services will be provided by a telephone call to the affected customers, if possible. In addition, the notice will be posted in a prominent place on our premises, on our website and by any other method that is reasonable under the circumstances;
West Park is not obligated to provide services – such as bed accommodation, changing or washing facilities, meals or parking – to support persons used by our customers. Privately hired caregivers are subject to a written agreement, which is available on request. The agreement outlines the responsibilities of both the patient/resident or substitute decision maker and the Centre;
Feedback regarding West Park’s services to people with disabilities can be provided through the Centre-wide concerns resolution process. You can send your feedback to Patient Experience in the following ways:
by email to: firstname.lastname@example.org
by phone, contact Patient Experience at 416-243-3600
x2337 or x2526;
by Mail: 82 Buttonwood Avenue Toronto, ON M6M 2J5 Attention: Patient Experience Co-ordinator
or you can complete this form and deposit it in the “Tell Us What You Think” drop boxes at the elevators on each floor in the Main Building, on the ground floor of the Ruddy Building and at the main entrance.
For more information about accessibility planning at West Park, please contact:
Accessibility Working Group
c/o Support Services
West Park Healthcare Centre
82 Buttonwood Avenue
Toronto, ON M6M 2J5
Phone: 416-243-3600, ext. 2026