Long-Term Care
Our Commitment to Transparency and Accountability
How we operate
West Park Healthcare Centre's mission is
to help residents live the fullest lives possible. A big
part of how we measure our success is by how residents
and families feel about the care and services we provide.
We encourage feedback from both, and are
committed to transparency and meeting both provincial and
national standards of care. Our November 2004 voluntary
accreditation survey by the Canadian
Council on Health Services Accreditation (CCHSA) is
a testament to that commitment.
West Park's long-term care standards compliance
record has always been a matter of public record. After
each annual Ministry
of Health and Long-Term Care evaluation, we post our
compliance reviews in the facility. We work not only with
the ministry, but also with our residents, families and
staff to ensure that any findings are resolved in a timely
manner. We treat complaints and concerns as opportunities
to improve the care and service we provide to residents,
and strive to communicate during the resolution process
in an open and honest manner.
Our current status
For the compliance period July, 2004 to June 2005,
West Park Healthcare Centre had few major compliance issues. All
of the compliance standards identified by compliance advisors during
the period have been addressed.
Three new issues have been identified. In each
of these cases ongoing attention has been planned for and is being
implemented.
Documentation of fully developed residents
nutritional plans of care is being audited monthly;
there are continuous quality improvement meetings being held
monthly to discuss trends and issues and a two-year environmental
plan has been developed to ensure that environmental standards are
maintained; and
water temperature is being monitored daily.
We are confident that that our compliance plans
have addressed the concerns that have been raised this year. If
you have any question about our quality initiatives, you are encouraged
to discuss them at any time with Long Term Care Centre Executive
Director, Trish Talabis.
Ms. Talabis can be reached at 416-246-5232 or by email at ttalabis@extendicare.com
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