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Posting: Intake Coordinator - FT (4184)
| Title | Intake Coordinator - FT (4184) |
| Competition # | 2009-NU-4184 |
| Category | Corporate and Support |
| Department | Assessment Centre |
| Program | Corporate and Support |
| Hours | Full Time |
| Shift | |
| Keywords | Intake Coordinator |
| Qualifications | - Secondary School Graduation Diploma
- Post Secondary courses preferred
- 2 - 5 years direct related work experience
- Must be familiar with referral, intake and scheduling processes
- Knowledge of the third party assessment process pertaining to auto insurance
- Demonstrated excellent customer service skills
- Ability to prioritize, problem-solve, and work independently
- Ability to function efficiently in a fast-paced, constantly changing environment
- Demonstrated knowledge of insurance legislation
- Excellent computer skills (Microsoft Office Suite) with specific knowledge of scheduling software and adaptability to learning new software/programs
- Excellent communication, interpersonal and organizational skills
- Evidence of good performance history and attendance record
- Must be able to work flexible hours
- Must have access to a reliable vehicle and be willing to travel as required to Satellite Offices
- Must be willing to carry a cell phone as required
- Must have a Valid Canadian Drivers License
- Ability to work in a manner that exemplifies the core values of West Park: Excellence, Respect, Trust, Collaboration and Accountability
- Should be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors:
o Compliance with the safety standards of the hospital and applicable legislation
o Identification and prevention of safety issues and problems
o Taking corrective action, where possible
o Attendance at safety meetings/training/updates in accordance with the Centres standards.
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| Responsibilities | - Facilitate incoming referrals via telephone; mail; Smart Simple; IME Workflow; fax and/or e-mail from insurance companies within legislated timeframes.
- Coordinate all components of appointment scheduling; inclusive of assessors, examination rooms, satellite/off-site locations within legislated timeframes.
- Ensure interpreters, transportation and hotel accommodations are arranged and confirmed where applicable.
- Ensure assessment plans and confirmation letters (when indicated) are both generated and issued to relevant parties within specified and/or legislated timeframes.
- Ensure that all information pertaining to referrals such as cancelled appointments, rescheduling of appointments, changes in claimant and/or insurer information and file closures are dealt with in a timely manner by updating WIN, notifying all parties, and rescheduling if necessary.
- Coordinate Assessors availability on an ongoing basis for entry into a central scheduling system (WIN).
- Ensuring and understanding legislative timeframes with respect to Intake tasks/functions are carried out in a timely manner to avoid financial ramifications for the Assessment Centre.
- Effective verbal & written communication with claimants, insurers, legal representatives and other customers.
- Implement new processes as legislation and guidelines change (at the direction of the Director).
- Other duties as assigned (may include but are not limited to):
o Directions to assessors
o Coordination of CAT and Medical/Legal referrals
We thank all applicants in advance and will contact only those selected for interviews
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| Reports To | Director, West Park Healthcare Enterprises |
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