About West Park

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Lorraine LeBlanc: Homemaker Lorraine did not have breath to perform daily activities. Because of West Park's program, she enjoys taking care of her home and participating in community life again.

Accessibility

About 2 million Ontarians – that’s 1 out of every 6 people – are living with disabilities, according to Statistics Canada.  The provincial government has taken up this challenge.  Laws have been passed to improve opportunities for people with disabilities and to promote their participation in society.  Organizations, including hospitals, are required to develop plans and to implement new standards to make their services more accessible.

West Park has a longstanding commitment to help people live the fullest lives possible.  Fostering a culture of accessibility for all who enter our doors or use our services is a high priority.

Our Plan

West Park’s Accessibility Working Group, a multi-disciplinary team of staff members and community stakeholders, leads the development of an Annual Accessibility Plan, with input from staff, patients, residents, families and other stakeholders and consumers.

West Park's 2009/10 Accessibility Plan

PDF Document (345 KB)
(To view this document, you will need Adobe Acrobat Reader)

Text-Only Version RTF format (71 KB) - opens as a Microsoft Word document

Provincial Accessibility Standards

The first set of provincial accessibility standards addresses customer service.  West Park has taken steps to comply with these standards, including the following:

• Documents required under the standards are available on request (see contact information below).
  

• Manual wheelchairs are available on request at the main entrance (Main Building) for temporary use while in our facilities.

• Public washrooms with accessibility features are available on the main floor of the Main Building.  Two extra-large, unisex washrooms are available next to the main lobby beyond the enquiry desk, which accommodate the user's own attendant of either gender.

• Notice of disruptions affecting the accessibility of our goods and services will be provided by a telephone call to the affected customers, if possible.  In addition, the notice will be posted in a prominent place on our premises, on our website and by any other method that is reasonable under the circumstances.

• West Park is not obligated to provide services – such as bed accommodation, changing or washing facilities, meals or parking – to support persons used by our customers.  Privately hired caregivers are subject to a written agreement, which is available on request.  The agreement outlines the responsibilities of both the patient/resident or substitute decision maker and the Centre.
  
  
• Feedback regarding West Park’s services to people with disabilities can be provided through the Centre-wide concerns resolution process.  Forms are available from racks by the elevators, or you may call the Concerns Hotline at 416-243-3600 ext. 2337.

Making the outdoor eating area of West Park's
cafeteria more accessible

Accessibility features of new patio: 1) paved surface; 2) accessible picnic tables; 3) emergency telephone; 4) extra-wide door with automatic door opener; and 5) elimination of step.

Updated December 29, 2009